Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need to provide the Delivery Order (DO), Invoice or receipt to proof of purchase.


To start a return, you can contact us at ssydistribution@gmail.com. Items sent back to us without first requesting a return will not be accepted.




Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged, out of date or expired or if you receive the wrong item so that we can evaluate the issue and make it right.




Exceptions / non-returnable items


Certain types of items cannot be returned, like perishable goods (such as beer, liquor or wine) or personal care goods (such as beauty products). Please get intouch with u if you have questions or concerns about your specific item.


Unfortunately, we cannot accept returns on sale items or gift cards.




Exchanges


The fastest way toensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.




Refunds


We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.





Cancellation


  1. Customer can cancel or change any Customer's Order before the Product is due to be delivered. If in an emergency, the Customer needs to cancel the Order after this time. Customer may contact us at ssydistribution@gmail.com and we will try our best to help.


  1. Order cannot be cancelled if the goods have been out for delivery.


  1. Please note that orders can only be cancelled by Whatsapp or email.



By placing an order with us, you agree to return & refund policy.


(The management of SSY Distribution Sdn. Bhd. reserves the right to change the terms & conditions without prior notice.)